Who we are
Otorn Education
Our website address is: https://otorneducation.com.
Effective Date: 1 January 2026
Last Updated: 1 January 2026
OTORN Education (“OTORN”, “we”, “us”, or “our”) respects your right to privacy and is committed to protecting personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA) of South Africa, and relevant data protection principles applicable in Zambia and Namibia.
This Privacy Policy explains how we lawfully collect, use, store, share, and protect personal information when you access www.otorneducation.com, enroll in our courses, or use our learning platforms.
1. Legal Basis for Processing (GDPR & POPIA)
We process personal information only where a lawful basis exists, including:
- Consent – where you voluntarily provide information (e.g. account registration, newsletter subscription)
- Contractual necessity – to deliver courses, assessments, and certificates
- Legal obligation – compliance with education, tax, or regulatory requirements
- Legitimate interests – improving services, platform security, and user experience, provided these interests do not override your rights
2. Personal Information We Collect
2.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Physical or postal address
- Login credentials (for Moodle or learning platforms)
- Course enrollment records, assessments, and certificates
- Payment-related information (processed via secure third-party providers)
2.2 Automatically Collected Information
- IP address
- Browser and device information
- Usage data (pages visited, time spent, interaction logs)
- Cookies and similar tracking technologies
3. Purpose of Collection
We collect and process personal information to:
- Provide access to online education and training services
- Manage student accounts and learning records
- Process payments and issue certificates
- Communicate academic, administrative, or support-related information
- Improve course quality, platform performance, and user experience
- Meet legal, accreditation, and regulatory obligations
We do not process personal information for purposes incompatible with those listed above.
4. Cookies and Online Tracking
OTORN Education uses cookies to:
- Enable secure login and session management
- Remember user preferences
- Analyze website traffic and performance
You may manage or disable cookies through your browser settings. Disabling cookies may limit certain website features.
5. Information Sharing and Cross-Border Transfers
We do not sell or trade personal information.
We may share information only with:
- Learning Management System providers (e.g. Moodle hosting)
- Payment processors and IT service providers
- Regulatory authorities where legally required
Where personal information is transferred outside your country of residence (including outside Zambia, Namibia, South Africa, or the EU), we ensure that:
- Adequate safeguards are in place
- Transfers comply with GDPR and POPIA requirements
- Third parties adhere to equivalent data protection standards
6. Data Security Safeguards
In line with GDPR Article 32 and POPIA Section 19, we implement appropriate safeguards, including:
- Secure servers and access controls
- Encryption and authentication mechanisms
- Limited access to personal information on a need-to-know basis
While we take reasonable measures to protect data, no system can be guaranteed to be 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill educational and contractual purposes
- Maintain academic and certification records
- Comply with legal, accounting, and regulatory requirements
When no longer required, information is securely deleted or anonymized.
8. Data Subject Rights
In accordance with GDPR, POPIA, and regional data protection principles, you have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of personal information (where legally permissible)
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability (GDPR)
Requests may be submitted using the contact details below. We will respond within legally prescribed timeframes.
9. Children’s Information
OTORN Education does not knowingly collect personal information from children under the age of 16 without parental or guardian consent. If such information is identified, it will be deleted promptly.
10. Third-Party Websites
Our website may contain links to external websites. OTORN Education is not responsible for the privacy practices of third-party sites. Users are encouraged to review those privacy policies independently.
11. Changes to This Policy
We reserve the right to update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated policy.
12. Contact and Information Officer
For privacy-related inquiries, data requests, or complaints, please contact:
OTORN Education
Website: www.otorneducation.com
Email: admin@otorneducation.com